Healthcare Office Management

Healthcare Office Management Program Outline

1. Introduction to Healthcare Office Management

• Overview of healthcare systems and organizational structures, including roles and responsibilities of healthcare office managers. This section covers the fundamentals of healthcare administration, regulatory compliance, and an introduction to medical terminology. It will provide students with an understanding of the healthcare environment, industry standards, and the importance of efficient office management in improving patient care and organizational productivity. Topics include HIPAA regulations, healthcare ethics, and patient confidentiality.

2. Administrative and Financial Management

• This section focuses on key administrative and financial tasks in healthcare office management, such as scheduling, billing, coding, and insurance claims processing. Students will learn about electronic health records (EHR), appointment systems, and patient flow management. Financial topics include budgeting, revenue cycle management, and understanding healthcare insurance types and requirements. Practical training will cover navigating EHR software, managing patient records, handling claims, and best practices in medical coding (CPT, ICD-10).

3. Communication and Leadership Skills

• Effective communication and leadership are essential skills for healthcare office managers. This section covers strategies for patient communication, managing staff, conflict resolution, and team leadership. Emphasis will be on cultivating interpersonal skills, maintaining a positive office culture, and ensuring patient satisfaction. Students will also learn about human resource management, training new staff, and implementing quality control measures to enhance office efficiency and team morale.